Zoho SalesIQ is a robust and versatile customer engagement platform designed to empower businesses with
the tools they need to provide exceptional customer service and drive sales growth. With a wide range of
features and capabilities, SalesIQ is an invaluable asset for businesses of all sizes.
One of SalesIQ's standout features is its live chat functionality. It allows businesses to engage with
their website visitors in real time, answering questions, providing assistance, and guiding them through
the sales funnel. This not only enhances the customer experience but also increases the likelihood of
conversion.
In addition to live chat, SalesIQ offers visitor tracking and analytics. Businesses can gain insights
into their website visitors' behavior, including pages viewed, referral sources, and more. This data
helps in tailoring marketing and sales strategies to better target potential customers.
SalesIQ also includes lead scoring and routing capabilities, ensuring that sales teams focus their
efforts on the most promising leads. It integrates seamlessly with Zoho CRM, enabling a smooth
transition of leads from SalesIQ to CRM for more in-depth lead nurturing and sales management.
Moreover, SalesIQ features chatbots and AI-powered automation, allowing businesses to provide 24/7,
support and engage with customers even when human agents are not available. These intelligent chatbots
can handle routine queries, schedule appointments, and gather lead information, freeing up human agents
to focus on more complex tasks.